Клиент, больше не клиент

Как определить стоит ли связываться с компанией, которая продает услуги длительного пользования?

Посмотрите на условия и удобство расторжения договора, и возможность возврата неиспользованных средств.

Компании, которые во главу угла ставят постоянную лидогенерацию, заполучив клиента и продав ему единожды товар или услугу, зачастую просто забивают на него. Поэтому не удивительно, что они испытывают шок, когда вы решаетесь разорвать с ними отношения раньше конца оплаченного периода. И чаще всего этот момент является лакмусовой бумажкой всей их бизнес-модели – поведут они себя красиво (и сохранят возможность вашего возврата к ним), либо сожгут все мосты и разобьют все окна?


За последние шесть лет я сменил несколько фитнес-клубов. Их менеджеры вспоминали о моем существовании только когда подходил к концу срок действия абонемента. И лишь в одном из них досрочное расторжение договора прошло без проблем и без препятствий со стороны компании. Все, что потребовалось с меня это заявление и возврат клубной карты. Оплата за неиспользованные дни была возвращена в течение пяти дней. Во всех других заведениях, менеджеры искусственно затягивали решение вопроса: предлагали ехать в их «центральный офис», который даже Яндекс.Навигатор не найдет; либо отправлять официальное письмо с уведомлением; либо подождать, когда вернется из вечного отпуска старший менеджер, главный бухгалтер или управляющий.

Еще более характерная ситуация произошла, когда я отключал домашний телефон. Отключить его можно только лично в офисе компании. По телефону или электронно даже нельзя приостановить обслуживание. Так вот в центре обслуживания клиентов электронная очередь, и если вы взяли талончик на отключение, то вы всегда в самом конце очереди. Все приходящие подключить услуги имеют более высокий приоритет, и автоматически обслуживаются перед вами.

Вернусь ли я к этим компаниям? Никогда!

А вы попадали в такие ситуации?

39 Comments Клиент, больше не клиент

  1. online

    Hi there, I think your web site could possibly be having internet browser compatibility issues. Whenever I look at your website in Safari, it looks fine however when opening in IE, it has some overlapping issues. I just wanted to give you a quick heads up! Besides that, excellent website! Daile Dalt Hester

  2. diziler

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc luctus viverra justo eget laoreet. Proin libero sem, ultrices non fermentum finibus, ultricies eget metus. Aenean a viverra augue. Vestibulum dignissim vitae sem id facilisis. Sed dignissim libero vel ipsum facilisis faucibus congue ac justo. Sed semper lacus vel eleifend sollicitudin. Edin Artemas Hurff

  3. turkce

    Most of us have a minimum of one location they desire going to. Many people have multiple locations that are saved to their desire vacation listing. This short article can assist you limit your options for the most reachable and inexpensive one particular. It can also offer you useful strikes to produce your remain there more pleasant. If you are touring The european countries, benefit from their excellent rail program. Rather than soaring to each and every of the spots, only travel to your initial city and after that jump on the workout. Not merely will it be far more cost-effective, but by travelling overland, you are sure to acquire a fantastic glance at the region beyond your major metropolis halts. Should you be staying at a lower-expense or no-label hotel when you are traveling, in no way put your travelling bag in the bed. Make sure you check the sheet and spreads for pests. When you will need to take your garments from your travel luggage, dangle it from the dresser rather than setting up the dresser or into the household furniture. Bedbugs are a major problem in Northern American resorts. Loved ones can be very gracious in helping you to remain in their house, while you are visiting. Display your respect if you take a compact thanks a lot gift to them. It would present your appreciation to make them more available to allowing you to keep there once again, in the future. Try to keep all the items you will require in one bag while this may appear difficult, it may be done in case you are careful as to what you incorporate. Packaging gently indicates that you have a lot less points to suit your needs to take care of, and be concerned about, while you are savoring your trip. Suggestion your concierge! Whether it be with a vacation cruise or at the motel, your concierge will probably be your go-to guy for concerns, instructions and all sorts of things more! Numerous concierges have accepted that in case a person is happy to idea them effectively, they may get out of their way to make sure all those excellent tippers, possess a great time. There is no need to think about acquiring lost once more while you are vacationing should you follow the recommendations that have been supplied in the following paragraphs. You need to be liable when you find yourself vacationing and ensure that you happen to be not heading a place that you really usually do not want to be. Micaela Rabbi Lisle

  4. turkce

    Good post. I learn something new and challenging on sites I stumbleupon everyday. It will always be useful to read articles from other authors and use a little something from other websites. Maighdiln Albrecht Jarvis

  5. turkce

    Hi, thank you for the post. I am looking for some plastic that can stand high temperature and it has good machinability as well as flexibility. Vespel and torlon do not look like able to be bended. I was thinking maybe POM. Would you have any suggestions? Piper Hugues Silma

  6. turkce

    Hi there. I found your blog by way of Google whilst searching for a comparable topic, your web site came up. It seems to be good. I have bookmarked it in my google bookmarks to come back then. Nerita Clint Panter

  7. turkce

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc luctus viverra justo eget laoreet. Proin libero sem, ultrices non fermentum finibus, ultricies eget metus. Aenean a viverra augue. Vestibulum dignissim vitae sem id facilisis. Sed dignissim libero vel ipsum facilisis faucibus congue ac justo. Sed semper lacus vel eleifend sollicitudin. Elizabeth Jarad Toddy

  8. turkce

    Address: 165 2nd Ave, Brooklyn, NY 11215 | Products and Services: francobelli.com | Phone: 17189654976 | Plus Code: 293 XW Brooklyn, New York | Highly reliable Brooklyn Plumber in NYC. We provide plumbing, heating, and sprinkler repair services. Emalee Edd Claretta

  9. turkce

    Thank you for your site post. Thomas and I have been saving to buy a new book on this subject matter and your writing has made people like us to save the money. Your notions really answered all our concerns. In fact, above what we had recognized in advance of the time we ran into your excellent blog. My spouse and i no longer have doubts including a troubled mind because you have actually attended to all of our needs in this post. Thanks Berget See Kaete

  10. erotik

    Nobody has reported back yet with how it went for them but my hunch is that whatever your go-to 1:1 flour is will work; this cake seems forgiving and flexible. Julia Riccardo Christean

Leave A Comment

Ваш адрес email не будет опубликован. Обязательные поля помечены *